CUSTOMER DATA

Note : Marked with (*) is required

Company Name:		*

Sector:		*

Others (Please specify)

Name of Representative:		*

Position of Representative:		*

E-mail:		*

Moblie:		*

How long have you done business with ECM Terminals Limited ?:

How did you come to know about ECM Terminals Ltd Products & Services ? (Please tick the appropriate box below):		Referral ECM Terminals Ltd Website Media Advert Others (please specify):

PRODUCT QUALITY AND INTEGRITY

S/N	Parameter	Rating
S/N	Parameter	Strongly Disagree	Disagree	Undecided	Agreed	Strongly Agreed
1.	Quality of ECMT facilities meets your requirement.
2.	Our product type is of high standard
3.	Our Standard Operating Procedures (SOPs) are Customer friendily
4.	Our tariff is generally competitive
5.	ECM Terminals Ltd product range is adequate for your business

General

What kind of improvement would you like to see in the quality, range and/or Standard of our products?

*

SERVICE QUALITY

S/N	Parameter	Rating
S/N	Parameter	Strongly Disagree	Disagree	Undecided	Agreed	Strongly Agreed
1.	Quality of service is high
2.	Our Services meet your current requirement
3.	Service availability is constant
4.	Deliveries are timely and satisfactory
5.	When there are delays, the delays are within your acceptable tolerance
6.	In cases of delays, communication is adequate
7.	ECMT representatives shows a good understanding of my needs
8.	ECMT representatives are reachable anytime I need them
9.	ECMT responsible persons are professional and reliable
10.	Response time to request/calls is acceptable
11.	Issues resolution time is acceptable
12.	When service has gone bad, ECMT makes adequate adjustment to assist customer
13.	Channels for reaching us are adequate

General

What kind of improvement would you like to see in terms of timeliness of delivery, quality of service, and quality of staff and/or channels for reaching us?

*

Do you have any outstanding issues that we have not dealt with to your satisfaction?

*

COMPANY PERCEPTION

S/N	Parameter	Rating
S/N	Parameter	Strongly Disagree	Disagree	Undecided	Agreed	Strongly Agreed
1.	ECMT services has improved in the last 12 months
2.	ECMT has become more dependable
3.	ECMT is able to meet your Terminal Logistics needs
4.	I am likely to continue doing business with ECMT if given other options

General

What is your strongest attraction to ECM Terminals?

*

What would you like us to change immediately?

*

What do you consider as ECMT’s strongest selling point?

*

What would make you take your business away from ECM Terminals?

*